During the build up to expedition parents and participants can speak to a member of our Customer Support Team anytime between 9am and 5:30pm - when it comes to customer service we aim to exceed every expectation! Our Customer Support Team can answer questions, address concerns, provide fundraising support and talk you through processes such as visa applications or submitting information to us. There's not a lot they don't know and if they don't have the answers they'll be able to pass you on to someone who does!
Participants and parents will also have access to our online portal 'Basecamp'. Logging in to Basecamp allows you to see all the information about your expedition 24/7 as it becomes available including training dates, flight times, kit list and your final itinerary. You will submit medical and passport details on Basecamp and can make online payments. There's even a countdown till departure!
Whilst teams are overseas, as well as the 24 hour support provided by our Operations Room in the UK and the teams Expedition Leader, we recruit and place people in-country to provide the highest quality assistance overseas.
Our in-country providers are being brought ever closer and we maintain a personal relationship with each of them ensuring that needs are met on both sides. They are invaluable to us and we are proud to call them in-country partners.
Members of the Outlook Team from the UK are also placed in overseas ‘hubs’during the expedition season to provide expertise and support.
Meet some of our in-country partners here: