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Safety and Support
Our number one priority
Outlook engages a vast network of safety and support services worldwide to ensure our teams are in the best hands at all times. As a result, our safety record is impeccable. Here's how we keep our teams safe;
- 24-hour Operations Room provides support and back up to teams
- Our Leaders are highly qualified and experienced
- Teams have the latest satellite phones with GPS
- Teams in remote areas have Personal Locator Beacons
- UK Outlook staff are placed overseas to provide support
- Our in-country partners are thoroughly vetted to ensure the highest possible standard
We are also supported by a comprehensive network of support services and are fully compliant and accredited with all national governing bodies.
Our Network
- Remote Medical Support - provides 24/7 medical advice anywhere in the world
- Campbell Irvine oversees all medical care (including specialist transportation)
- We also closely monitor FCDO advice for all our destinations (before and during)
- We encourage families to refer to the Travel Health Pro website for destination-specific inoculation advice
Accreditation
Outlook holds the following industry accreditations and certifications:
- Fully compliant with the British Standards Institution (BSI) 8848: a specification for adventurous activities, expeditions, visit and fieldwork outside the UK
- ATOL Certificate 6679 - providing financial protection on all flights and trips booked through Outlook
- Learning Outside the Classroom Quality Badge - awarded to providers who've been independently assessed against strict criteria including effective risk management
- Full membership and one of the founding members of the Expedition Providers' Association (EPA)
- Licensed by the Adventure Activities Licensing Authority (AALA) to provide outdoor adventure activities to young people under 18 years in the UK
- As an Approved Activity Provider (AAP) for DofE, some of our expeditions can count towards the achievement of your DofE Award
School Support
A School Expedition Consultant will help to successfully launch your Expedition or Explore trip at your school.
Once live, a Programme Manager will be on hand to provide help and support throughout the entire planning process.
Parent & Participant Support
Our Customer Service Team is available Monday to Friday 11:00-13:00 on 01248 672760 or customer.service@outlookexpeditions.com.
We also send regular email communications with useful information and guidance.
Our dedicated customer sites also provides a vast range of information to help you get prepared for your Expedition or Explore programme.